> ## Documentation Index
> Fetch the complete documentation index at: https://checklyhq.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Changing your email or password in Checkly

> Learn how to change your email address or password in your Checkly account

Changing your email and / or password is handled differently depending on how you signed up for Checkly. Please check below for the scenario that applies to you:

## Changing your email

All user authentication management for Checkly is handled by Auth0. This means that changing your email address is not possible directly from the Checkly UI.
This means that changing your email address is equivalent to adding a new user (with a different email address) to Checkly and transferring any roles or permissions to the new user.

The simplest way to achieve this is to:

1. Go to the [members section of your account settings](https://app.checklyhq.com/settings/account/members).
2. Invite the user with the new email address to your account. That email address will receive an invite email.
3. Sign up with the new email address by clicking the link in the invite email.
4. Transfer any roles or permissions from the old user to the new user.
5. Optionally, remove your "old" user from the account.

<Warning>
  This method won't work if you're on the Hobby plan or have reached your user limit. If you run into this or other issues, contact [support@checklyhq.com](mailto:support@checklyhq.com) for help.
</Warning>

## Changing your password

<Warning>
  Changing your password is not available on SSO connections or social login providers like Google and GitHub. Password changes are only available for users who have signed up with an email and password.
</Warning>

To change your password, follow these steps:

1. Log out of your current session.
2. Go to the [login page](https://app.checklyhq.com/login).
3. Enter your email address and click the **Log in** button.
4. Click the **Forgot password?** link.
5. Follow the instructions to reset your password.

After successfully resetting your password, you can log in with your new password.

<Note>
  If your reset password email never arrives, this may be because you originally logged in with Google or Github. If you need help accessing your account, please reach out to [support@checklyhq.com](mailto:support@checklyhq.com).
</Note>