# Checkly Support | Get help with Checkly

> How to reach the Checkly support team, where to find documentation, the community Slack, the status page, and what to include in a support request.

Source: https://www.checklyhq.com/support/

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Support

# How to get help with Checkly

Stuck on a check, have a billing question, or found a bug? Pick the channel that fits and we will take it from there.

[Email support@checklyhq.com](mailto:support@checklyhq.com)

## Where to reach us

### Live chat

Use the chat bubble in the bottom-right corner of this site or inside the Checkly app. Enter and verify your email to start a conversation with the support team.

Best for: Questions while you are in the product

### Email support

Reach the Checkly support team directly. This is the right place for anything tied to your account.

Best for: Account, billing, and technical questions

[support@checklyhq.com](mailto:support@checklyhq.com)

### Documentation

Guides, concepts, and the full API and CLI reference. Most questions are answered here first.

Best for: Setup, configuration, and how-tos

[Read the docs](https://www.checklyhq.com/docs/)

### Community Slack

Ask questions, share what you are building, and learn from other Checkly users and the team.

Best for: Quick questions and best practices

[Join the Slack community](https://www.checklyhq.com/slack/)

### Status page

Live platform status and incident history. Subscribe to get notified about incidents and maintenance.

Best for: Checking whether Checkly itself is affected

[status.checklyhq.com](https://status.checklyhq.com/)

### Feature requests

Propose an idea, add context, and vote on requests from other Checkly users. Product reads every entry.

Best for: Ideas and product feedback

[feedback.checklyhq.com](https://feedback.checklyhq.com/)

## Help us help you

The more context a support request carries, the fewer round trips it takes. If you can, include the following when you email us.

- 01 ### Which account and check The email address on the account and the name or ID of the affected check, check group, or resource.
- 02 ### A link to the check run A direct link to a failing or unexpected check result from the Checkly app is the fastest way for us to see what you see.
- 03 ### When and where it happened Timestamps (with timezone, UTC preferred) and the run location or private location.
- 04 ### Expected vs. actual What you expected to happen, what happened instead, and whether it reproduces every time.
- 05 ### Logs, screenshots, or config Error output, screenshots, and the relevant check configuration or CLI construct. Redact secrets before sending.

## Need more than email ?

Enterprise plans add a support layer on top of everything above.

- — Premium support with priority access and faster response times
- — Guided onboarding sessions for your team
- — A dedicated Customer Success Engineer
- — A private communication channel (Slack, MS Teams, etc.) with priority access
- — 24x7 phone escalation for critical issues

[Talk to sales](https://www.checklyhq.com/contact-sales/)[Compare plans](https://www.checklyhq.com/pricing/)

Found a security vulnerability? Please do not post it publicly. Follow our [security response process](https://www.checklyhq.com/security-response/) instead.