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You can add an extra layer of security to your account with an additional verification method, also known as multi-factor authentication, or MFA. Checkly supports MFA using one time passwords generated by a separate authenticator app.

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Setting up multi-factor authentication

  • Go to Settings > User settings > Security.
  • In the Multi-Factor Authentication card, click Add, then Re-authenticate & Enable, and sign in again when prompted. Your sessions on other devices are signed out.
  • Log out of your account and log back in.
  • When prompted, scan the QR code using one of the supported apps:
  • Enter the code provided by your authenticator app.
  • Record your recovery code, you can use this to log in if you temporarily lose access to your authenticator app.
From now on when logging in you will be asked to provide a one time password.

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Removing or changing MFA

  • To stop using MFA, go to Settings > User settings > Security. In the Multi-Factor Authentication card, click Delete, then Re-authenticate & Disable, and sign in again when prompted.
  • If you have lost access to your authenticator app or removed the Checkly configuration from it, contact support@checklyhq.com for help with resetting your configuration.