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Your email and password each have a card under Settings > User settings > Security.

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Changing your email

You can’t change the email address of an existing Checkly user. Instead, you add a new user with the new email address and transfer your roles to it. The Email card on the Security page links to these steps.
  1. Go to the members section of your account settings.
  2. Invite the user with the new email address to your account. That email address will receive an invite email.
  3. Sign up with the new email address by clicking the link in the invite email.
  4. Transfer any roles or permissions from the old user to the new user by changing the new user’s role. If the old user is the account Owner, transfer ownership to the new user. The Owner can’t be removed from the account.
  5. Optionally, remove your “old” user from the account.
If you’re a member of several accounts, invite the new email address and transfer your roles in each of them.
This method won’t work if you’re on the Hobby plan or have reached your user limit. Pending invites count toward the limit, and removing a member frees a seat. If you run into this or other issues, contact support@checklyhq.com for help.

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What moves to the new user

Checks, check groups, alert channels and other resources belong to the account, not to a user. They stay in the account when you remove the old user. Some things belong to the old user and don’t move to the new user:
  • User API keys: The new user starts without API keys, and the old user’s keys stop working for the account once you remove the old user. Before you remove it, create user API keys for the new user and update your scripts and CI, or use service API keys, which aren’t tied to a user.
  • Preferences: Preferences such as the weekly summary email start at their defaults for the new user.
Removing the old user from the account doesn’t delete that user, and doesn’t change email alert channels that send to the old address. Update those channels to the new address.
If you sign in with single sign-on (SSO), changing your email address at your identity provider doesn’t change the email address of your existing Checkly user. To move your roles to your SSO user, see Migrating existing users to SSO.

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Changing your password

If you sign in with Google, GitHub, single sign-on (SSO) or Vercel, Checkly doesn’t manage your password. Change it with that provider instead, for example in your Google account, on GitHub, or with your organization’s identity provider. In that case the Password card shows who manages your password instead of a form.
If you sign in with an email and password, you can change your password while signed in:
  1. Go to Settings > User settings > Security.
  2. In the Password card, enter your new password in New password and Confirm new password.
  3. Click Change password.
  4. In the Auth0 sign-in window that opens, enter your current password, plus your MFA code if you use multi-factor authentication.
Your new password needs at least 8 characters, including at least 3 of the following:
  • Lowercase letters (a-z)
  • Uppercase letters (A-Z)
  • Numbers (0-9)
  • Special characters, for example !@#$%^&*
After the change, you stay signed in on the device you used. Your other sessions are signed out, and you receive an email confirming that your password was changed. If you forgot your password and can’t sign in, use Forgot password? on the login page. After resetting your password, you can log in with your new password.
If your reset password email never arrives, this may be because you originally logged in with Google or GitHub. If you need help accessing your account, please reach out to support@checklyhq.com.

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Changing your sign-in method

If you sign in with Google, GitHub, SSO or Vercel, you can’t add a password or switch to another sign-in method in Checkly. To change how you sign in, contact support@checklyhq.com.