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Subscribing to incident updates

Users can choose to be notified about any incident impacting your services by subscribing through your Status Page.
1

Subscribing to incident updates

To subscribe to notifications, users click the “Get updates” button at the top of the Status Page, and then fill out a form to enter their email address.
2

Verify email

A verification email is sent to the user’s email address to confirm the subscription.
3

Receive incident notifications

From that moment on, users with a confirmed subscription will receive emails for incident updates and resolutions. They can choose to unsubscribe from these emails at any time.

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Notifications content structure

Here is an example of a Status Page notifications email:

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Following updates via RSS, Atom, or Slack

Status page updates are also published as feeds, so users can follow incidents without subscribing by email. Click Get updates on any status page and pick a tab:
  • RSS: copy the RSS feed URL (https://your-status-page-domain/feed.rss) or the Atom feed URL (https://your-status-page-domain/feed.atom) into any feed reader. Both feeds cover recent incidents and maintenance windows.
  • Slack: run the command shown in the Slack tab — /feed subscribe https://your-status-page-domain/slack.rss — in any Slack channel to get updates whenever an incident is created, updated, or resolved.
Feed subscriptions are anonymous and don’t count toward your subscriber limits. Feeds are not available on private status pages, as feed readers cannot authenticate.

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How Checkly deals with subscribers limits based on your plan

To ensure your users can subscribe to your status page, extra subscribers will be automatically billed as overages once you’ve bought a Communicate Starter or Communicate Team add-on. You can monitor your subscribers and overages from your Checkly account billing page. If you have not purchased any Communicate add-on, we will continue accepting new subscribers to your page, yet will only send notifications to the first 250 subscribers. Once you upgrade to get more subscribers, those existing subscribers will start receiving notifications. View pricing for more details about limits.