Question 1

What is an Uptime Monitor?

Accepted Answer

Uptime Monitors are simple monitors that measure availability and performance of URLs, TCP connections, and Heartbeats from passive processes like Cron Jobs.

Question 2

What is an API check?

Accepted Answer

API checks are monitors that do POST, GET, and other typical HTTP requests. You have full control over the payload, headers, etc. You can also create assertions to check if the response from your API is valid and performant. For billing, we count any HTTP request as a check run. They can be scheduled to run every 10 seconds, while a 1-second interval is available upon request for API checks.

Question 3

What is a browser check?

Accepted Answer

Browser checks are monitors based on Node.js scripts using frameworks like Playwright. Each browser check uses an actual Chrome browser to execute navigation, fill out forms and validate if these interactions have the correct results. This is also commonly called “synthetic monitoring”. For billing we count every executed script as a check run. Browser check runs have a timeout threshold of 120 seconds.

Question 4

How does the hobby plan work?

Accepted Answer

By signing up for the hobby plan, you get access to almost all of Checkly’s features. You do not need a credit card to get started. You get access to 10 uptime monitors and can execute up to 10,000 API and 1,000 browser check runs per month.

Question 5

Can I upgrade or downgrade my plan?

Accepted Answer

Yes. You can downgrade from Starter and Team Plans.

When you downgrade your plan, the change will be scheduled to take effect at the end of your current billing cycle. This means you can continue to enjoy all the features of your current plan until your next billing date. Your next invoice will reflect the lower plan rate and your account will be downgraded to the new plan features.

Question 6

Can I change plans?

Accepted Answer

When you are on a Hobby plan or Team plan, you can switch to all plans anytime, and the changes will apply immediately.

Question 7

Do you support early startups or nonprofits?

Accepted Answer

Yes! We do support early-stage startups that are younger than two years by providing a 30% discount on all plans. Nonprofits qualify for a 50% discount. Apply here

Question 8

What happens when I run more checks than included in my pricing plan?

Accepted Answer

If you are on a Hobby plan - we will stop running your checks when your credits are exhausted.

For Starter and Team plans, if you exceed the included check runs, you’ll be charged per additional usage. For example, browser check overages are $6.50 per 1k on Starter and $6.25 on Team.

Before you hit your overage, you will have the opportunity to purchase more checks at a set price.

Question 9

What happens when I upgrade my plan?

Accepted Answer

When you upgrade your plan, you'll be charged the pro-rated amount for the remainder of your current billing cycle (whether monthly or annual). You'll get immediate access to all the new features and benefits of your upgraded plan. For example, if you upgrade halfway through your monthly cycle, you'll only pay for the remaining 15 days at the new plan rate.

Question 10

How can I run more checks than included in my pricing plan?

Accepted Answer

The hobby plan is hard-capped at 10k API and 1k browser check runs. If you need more, upgrade to the Starter or Team plan. The team plan includes 50k API and 6k browser check runs with the possibility of prepaying for additional check runs ($0,005 for each browser and $0,0002 for each API check). 
You can adjust your consumption levels at any time to avoid running into overages: Adding more consumption: If you increase your consumption allowance, you'll be charged the pro-rated amount for the remainder of your current billing cycle (monthly or annual). The additional consumption will be added to your account and available for use immediately. Reducing consumption: If you decrease your consumption allowance, the change will be scheduled to take effect at the beginning of your next billing cycle. You'll continue to have access to your current consumption limits until then. Overages apply at $6 for 1k browser and $2.5 for 1k API checks if no prepaid check runs are left.

Question 11

How do you bill?

Accepted Answer

Prepaid plans, like the Team plan, are paid upfront at the beginning of the subscription cycle. Overages will be added to the invoice of the next subscription cycle.

Question 12

How are Multistep API checks billed?

Accepted Answer

Multistep requests are drawn from a shared pool with API check runs - 1 request in a multistep API check equals one API check run. See the multistep API check documentation for more details.

Question 13

Will tax be included in my invoice?

Accepted Answer

German customers: Yes, invoices will include value-added tax. European customers outside Germany: Your invoice will include value-added tax if you do not provide a valid VAT ID. If you provide a VAT ID, no tax will be added. Customers outside Europe: Invoices will not include value-added tax.

Question 14

What payment types do you accept?

Accepted Answer

We accept Visa, Mastercard, and American Express credit card payments. Stripe handles all payments. For custom plans, we also accept invoice payments.

Question 15

What happens if the price of my subscribed plan changes? Will my subscription price also change?

Accepted Answer

If you subscribed to a specific plan, like our Team Plan, at a lower price, e.g., $40 per month, you'll remain at that rate for as long as you're on that plan. Even if the advertised price increases to $80 per month, your subscription remains unaffected. However, if you upgrade or downgrade your plan in the future and opt for the Team Plan again, you'll then be charged the current price of $80 per month. Any plan changes may adjust your subscription price, but we'll always notify you beforehand, offering clear communication and the option to opt-out if needed. Our aim is to ensure transparency and fairness while delivering the best value to you.

Question 16

Are Traces and Status Pages included in any plan?

Accepted Answer

These are available as add-ons and can be purchased separately. You can learn more from their respective product pages.

Question 17

How can I add features like private locations or visual regression testing?

Accepted Answer

These are available in Team and Enterprise plans.

Question 18

What is the difference between Round Robin and Parallel scheduling?

Accepted Answer

Round Robin scheduling runs checks sequentially across locations. Parallel allows them to run simultaneously for faster feedback, available only on Enterprise.

Flexible, transparent pricing

Hobby

Users

Uptime Monitors

Maximum Frequency

Locations

Synthetic Monitoring

Locations

Plus Access To:

Starter

Users

Uptime Monitors

Maximum Frequency

Locations

Synthetic Monitoring

Locations

Plus Access To:

Team

Users

Uptime Monitors

Maximum Frequency

Locations

Synthetic Monitoring

Locations

Plus Access To:

Enterprise

Users

Uptime Monitors

Maximum Frequency

Locations

Synthetic Monitoring

Locations

Plus Access To:

Power up your Application Reliability with these Add-Ons

Traces

Status Pages

Trusted By Engineering Teams At

Plan Details

Hobby

Starter

Team

Enterprise

Frequently Asked Questions

Try out Checkly for free