Privacy policy

The Checkly service (hereinafter “Service”) provided by Checkly Inc. and its affiliates (Checkly GmbH) provides this Privacy Policy to inform users of our policies and procedures regarding the collection, use and disclosure of information received from users of this website, located at https://checklyhq.com (“Site”), as well as all related websites, applications, and other services provided by us (collectively, together with the Site, our “Service”).

By using our Service you are consenting to our Processing of your information as set forth in this Privacy Policy now and as amended by us. “Processing” means using cookies on a computer or using or accessing such information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities may take place in the United States.

TL;DR:

• We will not sell your data to anyone.
• We will send you some emails regarding product updates and such.
• If you log in with a third party provider (Google, GitHub etc.) we will read some data from that account.
• We use Intercom to chat with you and help you with support and sales related questions.
• We use Google Analytics to see how you interact with website.
• We use Segment, Mixpanel and Hotjar to analyse how you use our product after signing up.
• We use 3rd party providers like AWS to process and store our data.

1. Information Collection and Use

Our primary goals in collecting information from you are to provide you with the products and services made available through the Service, to communicate with you, and to manage your registered user account, if you have one.

We may also use your information to operate, maintain, and enhance the Service and its features, and to provide customer support to users.

2. Information Collected Upon Registration

You provide us with information when you register for an account, use the Service, make a purchase on the Service, or send us customer service-related requests. If you desire to have access to certain restricted sections of the Site, you will be required to become a registered user, and to submit certain personally identifiable information to Checkly. This happens in a number of instances, such as when you sign up for the Service, or if you desire to receive marketing materials and information. Information that we may collect in such instances may include your IP address, full user name, password, email address, city, time zone, credit card and other billing information, preferences, telephone number, and other information that you decide to provide us with. We may link such information with other information you provide about yourself.

3. Use of Google and/or GitHub User Data

If you choose to connect a Google profile or GitHub profile to your Checkly account, we will access certain information obtained from Google regarding your account. In particular we may store your name and email address. This data will only be used by Checkly to provide you with the service you expect and will not be shared with any third parties.

4. Use of Contact Information

In addition, we may use your contact information to market to you, and provide you with information about, our products and services, including but not limited to our Service. If you decide at any time that you no longer wish to receive such information or communications from us, please un-follow us, or follow the unsubscribe instructions provided in any of the communications. You may also opt out from receiving commercial email from us by sending your request to us by email at support@checklyhq.com.

5. Log Data

When you visit the Site, our servers automatically record information that your browser sends whenever you visit a website (“Log Data”). This Log Data may include information such as your IP address, browser type or the domain from which you are visiting, the web-pages you visit, the search terms you use, and any advertisements on which you click. For most users accessing the Internet from an Internet service provider the IP address will be different every time you log on. We use Log Data to monitor the use of the Site and of our Service, and for the Site’s technical administration. We do not associate your IP address with any other personally identifiable information to identify you personally.

6. Cookies and Automatically Collected Information

Like many websites, we also use “cookie” technology to collect additional website usage data and to improve the Site and our Service. A cookie is a small data file that we transfer to your computer’s hard disk. We do not use cookies to collect personally identifiable information. Checkly may use both session cookies and persistent cookies to better understand how you interact with the Site and our Service, to monitor aggregate usage by our users and web traffic routing on the Site, and to improve the Site and our services. A session cookie enables certain features of the Site and our service and is deleted from your computer when you disconnect from or leave the Site. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Site. Persistent cookies can be removed by following your web browser help file directions. Most Internet browsers automatically accept cookies. You can instruct your browser, by editing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. Please note that if you delete, or choose not to accept, cookies from the Service, you may not be able to utilize the features of the Service to their fullest potential. Checkly does not process or respond to web browsers’ “do not track” signals or other similar transmissions that indicate a request to disable online tracking of users who use our Service.

We may also automatically record certain information from your device by using various types of technology, including “clear gifs” or “web beacons.” This automatically collected information may include your IP address or other device address or ID, web browser and/or device type, the web pages or sites that you visit just before or just after you use the Service, the pages or other content you view or otherwise interact with on the Service, and the dates and times that you visit, access, or use the Service. We also may use these technologies to collect information regarding your interaction with email messages, such as whether you opened, clicked on, or forwarded a message. This information is gathered from all users, and may be connected with other information about you.

Google Analytics

We use Google Analytics to measure the effectiveness of our website.

Intercom

We use Intercom for customer support & product announcements either through email or in-app messages.

Segment

We use Segment to collect basic information on how our product is used and where we can optimize.

Mixpanel

We use Mixpanel as the destination for our Segment integration. It helps us see what features are doing well and where we can make the product better.

Hotjar

We use Hotjar to capture recordings of users interacting with our product. This helps us understand how our UI is used and identify usability issues and bugs.

7. Third Parties

Some of your personal data is shared with third party service providers:

Google

We use GSuite by Google. Emails send to us pass through Google. We also use Google Drive and store spreadsheets there that might contain your email address.

Intercom

We use Intercom for customer support. Your name, email address, approximated location and browser vendor & version are stored in Intercom. All emails sent to support@checklyhq.com are also stored in Intercom.

Stripe

Stripe handles our payment. Your credit card data, name, address and email address are securely stored and processed by Stripe. We don’t have access to your credit card number or CVC.

Amazon Web Services

We use Amazon Web Services (AWS) for sending out email and SMS alerts. If provided through our app, we will send your phone number, email address or both to AWS when an alert triggers.

Auth0

We use Auth0 as a identity provider. Auth0 stores any password you may provide when opting to use email login. We do not have access to this password.

Open AI

For users of our "AI" branded software-as-a-service product features, we use the OpenAI service (of OpenAI Ireland Limited, Dublin, Ireland / OpenAI OpCo, LLC, San Francisco, USA) to analyze test result data. The service applies AI to analyze technical data; no personal data is provided to, or processed by, the service. The service provider has contractually committed to exclude that data provided to the service provider are used to train, retrain, or improve the service provider’s AI models which are made available to other customers.

HubSpot

We use HubSpot as our CRM and marketing-automation platform. Your name, business email address, company details, website activity (e.g., pages viewed) are stored in HubSpot so we can manage sales conversations and keep our relationship history in one place. We store this data in HubSpot’s US data center. EU personal data is protected under HubSpot’s Data Processing Agreement, which includes Standard Contractual Clauses (SCCs) to ensure GDPR-compliant safeguards.

Clay

We use Clay to keep our CRM clean and useful. When a new lead arrives (or an existing record needs an update) we send Clay only business identifiers such as your work email, company domain or LinkedIn URL. Clay enriches that record with public firmographic and technographic data (industry, head-count, funding stage, etc.) before the data flows back into our own systems. Clay is SOC 2 Type II certified and encrypts all data in transit and at rest; it does not store your information longer than needed for the enrichment workflow.

Koala

We use Koala to combine first-party product signals with third-party enrichment so our go-to-market team can prioritise outreach. The dataset Koala receives is limited to the contact and account information we already hold in our CRM, typically name, business email, company, and anonymised usage events. Koala applies AI-based scoring, then returns intent indicators and recommended follow-ups; it never resells or trains models on this data. Koala is SOC 2 Type II audited and publicly states its GDPR and CCPA compliance.

Metabase

We use Metabase as a data analytics and dashboarding tool to help us understand product usage, and make informed business decisions.

8. Security

Checkly is very concerned about safeguarding the confidentiality of your personally identifiable information. Please be aware that no security measures are perfect or impenetrable. We cannot and do not guarantee that information about you will not be accessed, viewed, disclosed, altered, or destroyed by breach of any of our administrative, physical, and electronic safeguards. We will make any legally-required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored personal data to you via email or conspicuous posting on this Site in the most expedient time possible and without unreasonable delay, consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.