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On-Demand

Incident Management 101: From Detection to Communication

Incidents Happen. How Do You Respond?

Date

Apr

16

2025

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The gap between detecting an incident and communicating it to users is where trust gets lost. This session covers reducing mean time to detect, automating status page updates under pressure, and running post-incident reviews that actually improve reliability.

What we'll cover

  1. Reducing mean time to detect with proactive monitoring
  2. Automating status page updates during high-stress incidents
  3. Running post-incident reviews that strengthen reliability practices
  4. Live demo: monitors feeding directly into status pages

What you'll walk away with

  • —A practical incident response workflow from detection to communication
  • —Patterns for automating the parts of incident response that break under pressure
  • —A framework for post-incident reviews that lead to real improvements

Speakers

Rikard Nilsson

Senior Product Manager · Checkly

Daniel Giordano

VP of Marketing · Checkly