Support

How to get help with Checkly

Stuck on a check, have a billing question, or found a bug? Pick the channel that fits and we will take it from there.

Email support@checklyhq.com

Where to reach us

Live chat

Use the chat bubble in the bottom-right corner of this site or inside the Checkly app. Enter and verify your email to start a conversation with the support team.

Best for: Questions while you are in the product

Email support

Reach the Checkly support team directly. This is the right place for anything tied to your account.

Best for: Account, billing, and technical questions

support@checklyhq.com

Documentation

Guides, concepts, and the full API and CLI reference. Most questions are answered here first.

Best for: Setup, configuration, and how-tos

Read the docs

Community Slack

Ask questions, share what you are building, and learn from other Checkly users and the team.

Best for: Quick questions and best practices

Join the Slack community

Status page

Live platform status and incident history. Subscribe to get notified about incidents and maintenance.

Best for: Checking whether Checkly itself is affected

status.checklyhq.com

Feature requests

Propose an idea, add context, and vote on requests from other Checkly users. Product reads every entry.

Best for: Ideas and product feedback

feedback.checklyhq.com

Help us help you

The more context a support request carries, the fewer round trips it takes. If you can, include the following when you email us.

  1. Which account and check

    The email address on the account and the name or ID of the affected check, check group, or resource.

  2. A link to the check run

    A direct link to a failing or unexpected check result from the Checkly app is the fastest way for us to see what you see.

  3. When and where it happened

    Timestamps (with timezone, UTC preferred) and the run location or private location.

  4. Expected vs. actual

    What you expected to happen, what happened instead, and whether it reproduces every time.

  5. Logs, screenshots, or config

    Error output, screenshots, and the relevant check configuration or CLI construct. Redact secrets before sending.

Need more than email?

Enterprise plans add a support layer on top of everything above.

  • Premium support with priority access and faster response times
  • Guided onboarding sessions for your team
  • A dedicated Customer Success Engineer
  • 24x7 phone escalation for critical issues
Talk to salesCompare plans

Found a security vulnerability? Please do not post it publicly. Follow our security response process instead.